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CXChange is a digital customer experience summit, hosted by Servion. It features path-breaking C-Suite practitioners across industries exchanging shared value strategies on driving exceptional customer experience.

Join us for an exclusive evening to be held at the Grand Hyatt, Mumbai on July 31 2017. Let’s talk about exciting possibilities in skyrocketing customer experience in today’s fast-paced digital world. Featuring our top business leaders, clients, partners and industry stalwarts, it is a great opportunity to ideate, network and lay the roadmap for the future of digital customer engagement.

If you have any queries on the event, please contact us at marketing@servion.com

Our speakers

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Sameet Gupte

CEO - Servion Group

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Sameet Gupte

CEO - Servion Group

Sameet is the Global CEO of Servion Global Solutions. He is also a member of the Board of Directors of the Servion Group. Sameet has been instrumental in building successful and scalable businesses for large enterprises across the USA, UK, Continental Europe and Asia. His areas of expertise include strategizing go-to-market plans, building domain solutions, and managing acquisitions and mergers.

Sameet holds a degree in Computer Engineering from Pune University, and has completed his Finance and Accounting Executive Program from Stanford Graduate School of Business in California.

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Hamid Akhavan

Partner – Long Arc Capital

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Hamid Akhavan

Partner - Long Arc Capital

Hamid Akhavan-Malayeri is an Independent Non-Executive Director on the Servion Board. He has been helping Servion re-engineer its growth strategy. Hamid’s extensive industry experience includes general management, international sales and marketing, technology and IT management, software and product development, as well as venture investments and procurement.

Hamid holds a BS degree in Electrical Engineering and a Computer Science degree from the California Institute of Technology (Caltech), and an MS degree in the same field from the Massachusetts Institute of Technology (MIT).

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TJ Singh

VP - Gartner

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TJ Singh

VP - Gartner

TJ Singh is a Vice President with Gartner Research, where he is the lead analyst responsible for customer management (CM) BPO research. He is also the global agenda manager for business process services research where he is responsible for setting direction for research related to both the BPS and Business Consulting Services.

TJ holds a Bachelor of Science degree from the University of New South Wales in Sydney and an MBA from the National University of Malaysia (UKM).

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Sanjay Gupta

MD - South Asia & Middle East,
NICE

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Sanjay Gupta

MD - South Asia & Middle East, NICE

Sanjay Gupta is a Managing Director of NICE for the APAC, Middle East and South Asia. With over 23 years’ sales experience in the IT and enterprise software sectors, he has helped tech companies grow revenue and build brand value in fast-growing markets. His areas of core areas of expertise including Customer Experience, Analytics, Robotics, Cloud Computing and IT Infrastructure.

Sanjay holds a BE degree in Electronics & Communications from the University of Mysore, and a MMM degree from SVKM's Narsee Monjee Institute of Management Studies in Mumbai.

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Anil Nair

MD - Country Digitization Acceleration for APAC, Cisco

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Anil Nair

MD - Country Digitization Acceleration for APAC, Cisco

Anil Nair is the Managing Director for Country Digitization Acceleration (APAC) at Cisco. His leadership style blends organizational purpose, strategic differentiation and sharp execution, and he has varied expertise in leading diverse international teams and global programs.

Anil has a Bachelor of Science degree from St. Joseph's College in Bangalore, a PGDM from XIM in Bhubaneswar, and has completed an Advanced Management Program at the Kellogg Business School in Chicago.

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Chris Botting

Executive and GM - Customer Care and Messaging Technology Group, Cisco

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Chris Botting

Executive and GM - Customer Care and Messaging Technology Group, Cisco

Chris Botting is the Executive and General Manager of Cisco's Customer Care and Messaging Technology Group. He is a passionate and highly collaborative thought leader focused on building great teams in order to deliver great products globally. With expertise in start-ups and turn-arounds, Chris provides vision and strategy, balanced with a focus on execution.

Chris has an MBA degree from the Duke University - The Fuqua School of Business in North Carolina, a Bachelor of Science degree in Electrical and Electronics Engineering, as well as a MS degree in Electrical and Computer Engineering from the North Carolina State University.

Event Schedule


6:30 pm - 6:45 pm
Scaling without compromising: Customer experience in
the digital era

Session Brief

Sameet Gupte - CEO, Servion Group

Hear about our journey from being a single channel expert to an industry leader in omni-channel customer experience management.


6:45 pm – 7:30 pm
Building a business case for technology investments in customer experience management
Session Brief
Moderator:
Sameet Gupte – CEO, Servion Group.

Participants:

TJ Singh - Research Vice President, Gartner
Hamid Akhavan – Partner, Long Arc Capital
Arun Seth – Trustee, Nasscom Foundation
Join a star-studded panel of industry veterans for an interactive session on how technology advancements are enabling businesses to craft world-class digital customer experience.



7:30 pm – 7:45 pm
The Digital Transformation of Customer Experience
Session Brief

Anil Nair – MD, Country Digitization Acceleration, Cisco (APAC)

Discover how Cisco fosters innovation in the field of customer experience management to differentiate and drive growth.


7:45 pm – 8:00 pm
Unleashing the power of CX with robotic process automation
Session Brief

Sanjay Gupta – MD, NICE (South Asia & Middle East)

Find out how robotics is being used to automate repetitive tasks and empowers agents to focus on what really counts – building lasting relationships with customers.

Event Partners

CXChange is a digital customer experience summit, hosted by Servion.